Vv99 is committed to protecting the privacy and personal data security of every member in Malaysia. This document explains in detail how we collect, use, store, and protect your information.
Six core principles that form the foundation of vv99's privacy approach in protecting the personal information of Malaysian members
All data transmitted between your device and vv99 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia and worldwide.
Vv99 has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your information is used solely for the service purposes you have requested.
Your personal data is stored on secure, protected servers. We only retain information for as long as it is needed for service purposes or as required by law, and delete it when it is no longer necessary.
We clearly explain what data we collect, why it is collected, and how it is used. There is no hidden data collection or undisclosed use of data beyond what is stated in this Privacy Policy.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. Privacy requests are handled carefully and within a reasonable timeframe by our team.
The vv99 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards to ensure your data is handled within a valid legal framework.
Important Note: By using the vv99 platform, you agree to the terms of this Privacy Policy. Please read this document carefully. If you have any questions, contact our support team via 24/7 live chat.
Vv99 ("we", "our platform") takes your privacy very seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you register and use the vv99 online casino services accessible at vv99.wine.
This document applies to all registered members and visitors of the vv99 website in Malaysia. It is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international industry best practices for privacy.
By creating an account or continuing to use the vv99 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
vv99 is committed to managing your personal data with integrity, transparency, and full accountability. Protecting your privacy is not merely a legal obligation — it is a core value of our company.
Vv99 collects various categories of personal information from you during registration and platform use. Below is a summary of the data we collect and its purposes:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) & legal compliance |
| Contact Data | Email address, mobile phone number | Account communications, notifications & support |
| Financial Data | Bank account number, transaction details | Deposit & fund withdrawal processing |
| Technical Data | IP address, browser type, operating system | Security, analytics & platform improvement |
| Usage Data | Game records, wagering history, activity logs | Responsible gambling compliance & support |
| Device Data | Device model, device ID, application version | Security verification & technical support |
We also collect information you voluntarily provide when contacting customer support, completing surveys, or participating in promotional programs. All data collection is conducted lawfully and on a minimum-necessity basis — we only collect data that is strictly required for the stated purpose.
vv99 will never directly request your bank account password. If any party claims to be vv99 and asks for such sensitive information, please report it to our support team immediately.
The personal data we collect is used solely for legitimate purposes related to the provision of vv99 services. The following are the primary purposes for which your data is used:
We do not use your personal data for automated decision-making that has a significant effect on you without human intervention, except in cases of fraud detection that require immediate action.
All personal data processing carried out by vv99 is based on a lawful basis recognised under applicable data protection laws:
Vv99 does not sell your personal data to any party. However, under certain circumstances, we may share information with the following parties:
All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes defined in their agreement with vv99.
Every third-party service provider that works with vv99 has undergone a thorough security assessment process to ensure your data remains in responsible hands at all times.
Vv99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns.
Types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the vv99 platform.
Vv99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:
While we take all reasonable precautions, no system is entirely free from risk. You are also responsible for keeping your vv99 account password and login credentials secure.
Under applicable data protection laws, you have the following rights regarding your personal data held by vv99:
To submit any request relating to your privacy rights, contact the vv99 privacy team by email at [email protected] or via live chat. We will process your request within 30 days working.
We may require identity verification before processing privacy requests to ensure we do not disclose your data to unauthorised parties.
Vv99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
Once the required retention period has ended, your personal data will be securely deleted or anonymised so it can no longer be linked to you.
Vv99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
When we make significant changes, we will:
Your continued use of the vv99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how vv99 handles your personal data, we warmly welcome your feedback.
The vv99 privacy team is Malaysian-speaking and ready to help you understand your rights and manage any personal data requests efficiently and courteously.
Your trust is the most valuable asset to vv99. We are committed to always handling your personal data with the utmost integrity, transparency, and responsibility.